We developed a Telegram bot for VEDCON that helps clients navigate customs-clearance, international-trade and logistics services. It directs each enquiry to the relevant topic and offers a calculation request or direct contact with the team.
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Customer serviceInternational trade
VED Contact
We developed a Telegram bot for VEDCON that helps clients navigate customs-clearance, international-trade and logistics services. It directs each enquiry to the relevant topic and offers a calculation request or direct contact with the team.
Project interface
Screens from the delivered solution.
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Client task and starting point
Clients needed a simple way to understand which service matched their customs or logistics question.
The first enquiry also had to collect enough context for a specialist to continue the conversation productively.
What was implemented
The bot combines service navigation, consultation requests and clear contact paths in one Telegram interface.
- Navigation through customs-clearance and logistics services.
- A quick consultation request for international-trade and customs questions.
- Information about document preparation, product classification and disputed situations.
- Flows for requesting a calculation and contacting the VEDCON team.
- VEDCON brand presentation inside Telegram.
How the solution works
- 01
Trade enquiry
The client chooses the relevant service area or describes the question.
- 02
Service navigation
The bot explains the available route and the information needed for the next step.
- 03
Calculation or specialist
The user can request a calculation or continue directly with the team.
Technical logic and integrations
Confirmed project format: a Telegram bot for customs clearance, international trade and logistics.
TelegramConsultation requestService navigation
Business value
The specialist receives a more structured initial enquiry, while the client can find the relevant route without a long preliminary exchange.
Have a similar workflow?Tell us what needs to change. We can discuss the working logic without a long questionnaire.
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